For your protection, all shipments require your signature upon delivery.
We do not deliver to PO Boxes. We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address is unattended at the time of delivery.
We do not ship to third party addresses unless that address is known and can be verified.
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
When your order is shipped, you will receive an email confirmation which will include an order number which can be used when enquiring about your order.
Delivery within Australia
Customers can expect to have their correctly completed order delivered within 5 working days, subject to the final destination. A business day is Monday through to Friday, excluding weekends and public holidays.
International Deliveries
Unfortunately at this time we do not ship California Tan and Designer Skin outside Australia. For all other products, please contact us on ecustomerservice@adoretanning.com for shipping costs.
Pre-Orders
Should you wish to utilize the priority pre-order option to purchase New Release products, delivery of your priority pre-order will take place following the individual product launch date.
Late & Damaged Deliveries
We will make every effort and use all reasonable endeavours to deliver your order on time and intact; however some matters are beyond our control. We will not be liable for such delays, lost shipment or transit damage. If you have not received your order within the expected delivery timeframe specified or in a damaged condition, please contact our team at ecustomerservice@adoretanning.com or call 1300 867 826 (Hours Aus EST 9am-5pm)